Shipping & Delivery Policy

We know that waiting for an order is part of the shopping experience, so we work with DHL to make sure your purchase is handled carefully from our warehouse to your doorstep.

1. Preparing Your Order

After your order and payment have been confirmed, our team will prepare your items for dispatch.

Most orders are processed within 1–3 business days. Processing may take a little longer during sales, holidays, or periods of unusually high order volume.

You will receive a shipping notification once your package has been handed over to DHL.

2. Delivery Estimates

Delivery time begins after your order has been dispatched.

Typical delivery estimates are:

• Local deliveries: 2–5 business days

• International deliveries: 5–14 business days

Please remember that these are estimates rather than guaranteed delivery dates. Customs clearance, weather, public holidays, and transportation conditions may affect the actual arrival time.

3. DHL Shipment Tracking

Every eligible shipment will be provided with a DHL tracking number.

Use the tracking number in your shipping confirmation to follow your package as it moves through the delivery network.

New tracking information may not appear immediately after dispatch. Please allow up to 48 hours for the shipment's initial tracking activity to become visible.

4. Shipping Costs

Shipping charges depend on factors such as:

• Delivery destination

• Parcel weight and dimensions

• Shipping service selected

• Applicable delivery requirements

The final shipping cost, when applicable, will be shown during checkout before payment is completed.

Special free-shipping offers may be available from time to time and will be subject to the terms of the specific promotion.

5. International Shipments

Customers purchasing from outside our primary shipping region may be required to pay customs duties, import taxes, VAT, brokerage fees, or other destination-specific charges.

These charges are determined by the destination country's authorities and are not controlled by our store.

Customers are responsible for complying with applicable import requirements and paying any fees charged by their country's customs authorities unless we specifically state otherwise.

6. Customs Delays

International packages may be inspected or temporarily held by customs.

A shipment may therefore take longer than the estimated delivery period. Unfortunately, customs processing is outside our control, and we cannot guarantee how long a particular shipment will remain in customs.

7. Address Accuracy

Please carefully review your delivery details before submitting your order.

We are not responsible for delays or additional costs caused by:

• Incorrect addresses

• Missing apartment or unit numbers

• Incorrect postal codes

• Incorrect recipient information

• Incomplete contact details

If you discover an error shortly after placing your order, contact us immediately. We will attempt to update the information before the package leaves our facility, but changes cannot be guaranteed.

8. Missed or Unsuccessful Deliveries

DHL may make delivery attempts or provide instructions for arranging another delivery depending on the destination.

If delivery cannot be completed, the parcel may be redirected, held at a DHL location, or returned to the sender according to DHL's applicable procedures.

If a package is returned because of information or circumstances attributable to the customer, additional delivery charges may apply before we can send it again.

9. Damaged Shipments

If your parcel arrives with visible damage, please take photographs of the package and its contents before disposing of any packaging materials.

Contact our customer service team as soon as possible with your order number, tracking number, photographs, and a description of the damage so that we can determine the appropriate next step.

10. Missing or Delayed Parcels

If your package has not arrived within the expected delivery period, please check your DHL tracking information first.

If the tracking information indicates an unusual delay, no movement for an extended period, or another delivery issue, contact us. We may request additional information so that the shipment can be investigated with DHL.

11. Delivery Confirmation

Depending on the destination and DHL service used, delivery may be confirmed through a signature, electronic confirmation, delivery scan, or another recognized delivery method.

Once a shipment has been confirmed as delivered to the address provided at checkout, we may be unable to accept responsibility for packages that subsequently go missing from the delivery location.

12. Questions About Your Shipment

We're happy to help if you have questions about your delivery.

When contacting us, please provide your order number and DHL tracking number whenever possible. This allows our team to locate your shipment and respond more efficiently.

We appreciate your patience and trust while your order makes its way to you.

Veexora
Reliable shipping. Carefully handled orders. Delivered with DHL.